Step A2: Define System One: the Operation

Results of Step A2: System One – The Operation

Step A2 identifies and analyzes the primary operational units (Systems 1) that drive the core activities of the System-in-Focus (SiF). This step ensures that all value-creating elements are mapped and their interactions with the environment and internal structures are well understood. The results provide a comprehensive view of the operational system, highlighting its strengths, interdependencies, and areas for improvement.

Key Outcomes:

1. Mapped Primary Operational Units (Systems 1):
   • Identified all units directly responsible for executing the SiF’s core activities.
   • Distinguished between value-creating units and support functions to ensure an accurate representation of operational structures.
2. Clarified System 1’s Role in Value Creation:
   • Defined how each operational unit contributes to delivering products, services, or strategic objectives.
   • Established clear relationships between operational units and their expected outputs.
3. Identified Local Environments and External Influences:
   • Mapped the specific environmental factors each operational unit interacts with, such as customers, suppliers, regulatory bodies, and market conditions.
   • Highlighted dependencies on external entities that influence operational effectiveness.
4. Documented Communication and Coordination Channels:
   • Traced key information flows between operational units and their external interfaces.
   • Identified gaps or inefficiencies in existing communication structures.
5. Recognized Potential Operational Challenges:
   • Noted operational units that may lack autonomy, causing bottlenecks or inefficiencies.
   • Identified overlaps or conflicts between different operational units that could lead to coordination issues.
6. Prepared the Groundwork for System 2 (Coordination) and System 3 (Management):
   • Provided insights into where System 2 (coordination mechanisms) may be needed to stabilize operations.
   • Identified areas requiring System 3 (management oversight) to optimize resource allocation and accountability.

These results provide a clear understanding of how operational units function within the SiF and how they interact with their environment. With a well-mapped System 1, the organization is now equipped to analyze coordination mechanisms (System 2) in Step A3 to ensure stability and efficiency in daily operations. .